HELLO!
My name is Rachel Darden, the owner of RDesigns Studio. We specialize in marketing through brand design, packaging design, and graphic design. We work with beauty and lifestyle brands like yours.
Welcome to the studio!
We are a boutique creative design studio. We believe that great design starts with an idea that leads to a new way of finding a solution.
Our goal is to create work that is timeless, engages customers, and rallies a community.
Onboarding Checklist
These are action items to be accomplished in your first two weeks of working with us.
Complete questionnaire form
Submit requirements
Complete assessments
Attend onboarding meeting with your designer
Resources
You'll receive a personalized google drive folder. All homework and files will be uploaded to that folder. You'll also receive a Client portal where you'll be able to stay on task with all homework due.
Client Homework
Before your given start date, you'll have 1 homework assignment to complete. In your Dubsado client portal, you'll have a questionnaire to fill out. This form should take about an hour to fill out.
Please note this assignment is due 48 hours before your start date. failure to submit this will delay your project timeline.
Schedule your onboarding meeting
After your work has been submitted, please schedule your onboarding call. Please select any time that best fits your schedule on your selected start date. During this call we'll discuss your submitted questionnaire, review our process, and answer any other questions you'll have for us.
Policy
No refunds are allowed. Sorry, once the deposit is paid we start on the project right away. For that reason alone we do not refund once the project has been started and contracts have been signed.
All communication will take place via email, or scheduled meeting.
All content is due within 48 hours of your start date. If not received your project can be delayed or terminated.
If additional time is needed to complete the project, the client is required to pay an additional fee for each day the project goes beyond your initial deadline.
You are given one grace period if you need to reschedule your start date. For every time afterward, there will be a minimum of $430 rescheduling fee to secure a new start date.
All payments can be made via debit or credit card.
You are given 2 FREE revisions before we finalize the project. After those 2 are used there will be an extra an additional fee added to your bill depending on the scope of the work.
-
How do I get started?Click on Contact Us located in the menu bar and fill out the form. From there you will be assigned a date and time to schedule your choice of a 15 minute or 30 minute discovery call.
-
Will I recieve drafts before the project is finalized?Yes! We send drafts at the end of each phase of the project. You are given 2 free revisions before the project is finalized. After those 2 are used there will be an additional fee added to your bill depending on the project.
-
What do you need from me to get started?I love recieving this question! For any project that requires the use of images, videos, and copy I must recieve your content atleast 5 dyas before your start date. If your content is not recieved within 48 hours of your start date your project can be terminated. If additional time is needed to complete the project, the client is required to pay an additional fee for each day the project goes beyond your inital deadline.
-
What file types will I recieve?How you recieve your designs depends on the service that you requested. Digital serives- you'll recieve them through email in four file types. .PNG. , JPG, .PDF, .EPS if you do not recive the file type that you need then please specify in the inquiry form which one you'll need. Marketing Materials- You'll recieve those in the mail. When filling out your questionare please type out your full name and address.
-
How can I get a refund?Sorry, once the deposit is paid we start on the design right away. For that reason alone we do not refund once the project has been started and contracts have been signed.
-
When will I recieve the finalized project?My turn around time varies depending on the project. If needed by a specific time please let me know during the "Brand-Storming" Session.
-
How do you accept payments?We accept payments via debit, credit, and paypal.
-
Do you offer payment plans?Yes! we personalize all payment plans according to your budget needs. Please note that a deposit amount of %25 of the project will be due to secure your project.
-
What are your hours?The Studio is open from Monday-Thursday from 11 am-7pm. We are closed on weekends and major US holidays. Please note that all inquires will be answered between 24-48 hours during business hours.
-
Do you offer printing services?Of course! Please let me know during your project if printing services are needed. I'll take care the rest for an additional fee depending upon the quantity of assets required to be printed.
What's Next?
Access your client portal in Dubsado.
Along with the link to this page, you'll receive a link and password to your personal client portal in Dubsado. There you'll be able to view your contract, invoices, emails, and forms.
Access your Google drive folder.
You'll also receive a link to your google drive folder. There you'll be able to upload and view your design files.
Complete your first Homework assignment.
Please fill out your questionnaire form and submit It 48 hours prior to you given start date. After submitting your form, you'll receive an email to schedule our meeting.
Attend onboarding meeting with your designer.
We are looking forward to collaborating with you on this new project!
